Streamline Customer Training: Leverage AI For Customer Specific Setups

Professional services organizations and software implementation teams are responsible for ensuring that customers can successfully use their products or services. This can often mean hosting in-person or virtual training sessions, sharing written guides, and responding to customer questions.

All these steps are vital to forming long-lasting customer relationships, but they also require a substantial investment of time, thought, and resources. Maintaining constant availability is difficult and draining, but it's a necessity if businesses want to serve customers across multiple locations and time zones. 

One of the best ways to overcome this obstacle is by leveraging AI-powered customer training software. It benefits both your customers and your team by providing high-value, readily available content with minimal input and oversight.

Create Personalized Customer Training Materials

When businesses devote time to training and development, preparing employees for their roles is top of mind. However, training programs can also extend beyond employees to customer training initiatives, providing valued customers with product or service information so that they can enjoy the maximum value of your offerings.

Sharing customized training materials with customers may ultimately save time, but creating all the content can take weeks or months. As a result, some companies settle for generic or low-quality guides, lessons, and tutorials that offer few practical benefits.

Artificial intelligence (AI) makes it possible to quickly create customized content that's relevant to your products or services. With IllumiDesk, you can train AI with your own data and existing course materials to generate virtual training courses tailored to your needs. You can also create a customized interactive AI tutor that customers can access to get support even when human instructors aren't available.

This AI tutor can handle several aspects of your training, including auto-grading quizzes to provide immediate, interactive feedback to the customer. It also serves as an AI chatbot where customers can submit questions and get accurate, personalized answers specific to their unique implementation.

Instantly Update Customer Training

For organizations that sell products, one of the most challenging aspects of customer training is how quickly it becomes outdated. Keeping up with changes is vital to ensuring that customers have the information they need, but manual updates can often seem like a never-ending cycle.

Companies that use a responsible, AI-driven LMS for customer training have a distinct advantage on this front. Product teams can use this system to instantly transmit the most recent release notes to customers. This educates them, as well as the rest of the organization, about any updates or changes made to the product. IllumiDesk's AI model can also use the new material you provide to automatically update all your training content and answer customer questions with current, accurate information.

Empower Outsourced Teams

Many enterprise companies outsource their customer service, and they're not the only ones. According to one survey, nearly 20% of small businesses also choose to outsource their customer support. Providing training for these external teams presents a challenge, particularly for companies with international operations. A lot can be lost in communication from one person to the next, leading to confusion, contradictions, and customer service problems.

To avoid those potential issues, companies must teach third-party representatives to serve as delegates and assist customers with responsive support. An AI-powered LMS is an excellent solution for quickly getting outsourced customer service teams or call centers up to speed. Giving employees access to your content as a part of their customer success training prepares them to address any customer issues or complaints that might arise. With customized training built using your internal data, employees can get comprehensive answers to customer questions in a matter of seconds.

Offer Better Customer Training and Support With IllumiDesk

Customer training is critical for professional services and software implementation teams, but it's not always easy. These materials are often hard to access and may not always align with your business's offerings. IllumiDesk allows you to create customized content and answer customer questions more efficiently. Get started with IllumiDesk for free and discover a new approach to customer training.