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FAQ’s

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Does IllumiChat offer a free plan?

Yes, we offer a free tier so you can test IllumiChat with real data and use cases before committing. It’s a great way to explore our AI agent’s impact on your support volume and team bandwidth.

How is pricing structured?

We offer transparent, scalable plans based on your usage and support needs. No hidden fees, no surprise add-ons, just straightforward pricing designed for growing Customer Success teams.

Can I cancel anytime?

Yes. You can cancel or change your plan at any time. If you're on a paid plan, changes will take effect at the end of your current billing cycle.

How long does setup take?

You can deploy your first AI agent in under 15 minutes. Just connect your data sources and you're ready to go. No dev team required.

Does IllumiChat integrate with my tools?

Yes. We integrate with tools like HubSpot, Jira, and OneDrive, with more coming soon. If your CS stack includes knowledge bases, CRMs, or ticketing platforms, we likely play nice.

Is my data secure?

Absolutely. We follow strict security and compliance standards, including encryption at rest and in transit. Your data stays private and is never used to train public models